Improve Communication Skills In The Workplace: 7 Tips
Posted by Dana Larson on March 23, 2010
As we’ve mentioned before, workplace communication is one of the most important factors to the success of the business. By having an open communication system in your office, team members will feel free to work together, and employees will be able to talk with managers when necessary.
Better communication also increases trust and collaboration between teams. By getting the basics of good professional communication down, all the people in your business will feel more connected, and increase success on all business projects.
Here are 7 of our favorite tips for improving workplace communication:
1. Think Before You Speak
Sometimes the best form of communication is thinking about what you are going to say - or not say. Taking a moment before speaking to think through how you plan to communicate will increase your ability to express exactly what you want to express in the best manner. It will also stop you from saying something inappropriate that you don’t really mean.
2. Listen Carefully
Communication is a two-way street. It’s always best to actively listen to the people with whom you are communicating. Don’t just wait for your turn to speak - listen to what they are saying so you can understand their point of view and respond accordingly.
3. Increase Communication Channels
Today, there are many ways of staying in touch with those around you. In a workplace, we have meetings, emails, phone calls and memos. By increasing these touchpoints, people run a better chance of remembering what they need to accomplish. Also, try using an online team collaboration solution to organize all workplace communications in one place, for easy reference later.
4. Don’t Get Defensive
In an instance where a conflict is present in a conversation, try not to become defensive. It’s easy to do, but very unproductive. Rather than becoming defensive and placing blame on the other by saying things like “You always do this,” use “I” and state your feelings about the situation, such as “I feel helpless in this situation when this happens.” This helps the conversation run more smoothly, rather than pitting team members against each other.
5. Ask For Help
It’s not always the words you speak - sometimes nonverbal communication can come through and impact a situation. Whether you are in a conversation, or working on an important project, speak and act positively. And when you need help with a conversation or ways to stay positive, ask for help from others. It will make you feel more involved with the team, and will show them that you trust their opinions and advice when it’s needed.
6. Speak Slowly
Make sure your point is heard and understood by speaking slowly and enunciating your words. You don’t want to lose audience members by talking too fast, and if someone misunderstands you, they may not complete an assignment on time or they may take the wrong action for themselves.
7. Take Action
When engaging in a conversation, make sure it’s as productive as it can be. Take action items during a professional conversation, and conclude the conversation by stating the outcomes and when to touch base on those action items again. This type of communication style increases the overall success of the conversation and the people involved in it.
When the people in your business are better communicators, they will work better together and help increase the success of your business. So open those doors to communication, provide help and training on communication styles if necessary and enjoy the increase in your business success.
What other communication tips can you offer? Please share them in the comments below!


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